STAT: Physician burnout costs the US economy $4.6B annually (Annals of Internal Medicine). STAT: 30% of malpractice cases involve communication failures (CRICO). STAT: 70% of digital transformation initiatives fail to reach goals (BCG). STAT: Patient trust drops 12% for every 5 minutes of unexpected wait time. STAT: High-empathy care is associated with 50% lower mortality in diabetic patients (Academic Medicine).

The Thesis

The Algorithm Has No Bedside Manner.

We aggregate peer-reviewed research to prove one economic truth: In healthcare, empathy is a solvency metric.

The Disconnection Index.

Bad Patient Experience (PX) isn't just an annoyance; it's a leak in the P&L. Calculate the revenue at risk from friction.

Annual Patient Volume Average Lifetime Value (LTV) per Patient ($) Churn Rate due to Poor Service (%) (Industry Avg: 7-10%)

Annual Revenue at Risk $3,360,000

This is the cost of treating patients like users.

Ask Intent.Health for a PX Audit →

The Morgue.

We dissect the most expensive failures in health-tech history to find the "Value Void" that killed them.

Why We Exist

Healthcare has plenty of engineers. It has plenty of investors. What it lacks is a conscience.

DefinitelyHealthcare.com was built to be a mirror. We reflect the uncomfortable data that shows what happens when you treat patients like data entries and doctors like factory workers.

We believe that empathy is an economic imperative. We believe that "Move Fast and Break Things" is a dangerous philosophy when the "thing" you are breaking is a person.

This project is editorially independent, but financially supported by the strategists at Intent.Health. They build the frameworks that solve the problems we identify.